Base Prompt

The Base Prompt is a set of instructions that are sent to GPT when a message comes in. We generate a Base Prompt for each chatbot you create using variables we capture in the setup of your chatbot. You can however, modify the Base Prompt to fine tune these instructions for your purposes in Bot Settings.

You do not need to edit the Base Prompt to enable a high performance chatbot. Modify it sparingly as the default Base Prompt we generated has been tested and validated. Here are some reasons you may want to modify the Base Prompt:

• You want to use your own custom tone for the conversation
• You want to set custom rules of engagement, or if/else scenarios using natural language
• You want to emphasize data points that you want it to colllect or prioritize.

Editing the Base Prompt will have zero impact on the following chatbot behavior:

• Telling AI to format data collected in a certain way
• Telling AI specific sheets to query, or querying instructions
• Telling AI what data source to use in any way
• Telling AI how to collect data

Watch this video for more tips and modifying the Base Prompt: