Custom Domains

By default, chatbots are hosted from the Botsheets.com domain. If you're an agency you can switch the domain and use your own custom domain.

How to use your own chat domain

Replace botsheets.com with your own domain or sub-domain for chat widgets, embeds, and direct links. You'll first want to get the configuration for this in Bot Settings > General > Custom Domain Once your domain is active, you'll need to navigate to Publish Bot and get the links or codes using your custom domain. If you previously used the Botsheets.com domain, you'll need to replace those in your website with your custom domain, including your unique *BotID in the URL.

Botsheets uses A records to point your domain to our servers. You must have access to your domain's DNS settings to use this feature. We configure SSL certificates for your domain automatically. You can use any domain, including subdomains. However, we do not perform non-www to www redirects (or vice versa) automatically.

DNS Configuration Instructions For a single custom domain at the root, create a single A record as follows:

Host/Name	Type	TTL	Address/Data
@	A Record	Default	37.16.29.198

If you'd only like a specific subdomain to show your chatbot, you'll need to create an A record for that subdomain.

Host/Name	Type	TTL	Address/Data
my-subdomain	A Record	Default	37.16.29.198

Provide Botsheets with your custom domain or subdomain. This will be the exact URL where your chatbot will be accessible. Note that you cannot link directly to a chatbot without a BotID in the URL. For example, your custom chat domain might be chat.mycoolstore.com but that URL will produce a blank screen. You would need a direct link to your chatbot:

https://chat.mycoolstore.com/chat/652c2070b2521265f014641236

Rules

• Changes may take up to 48 hours to propagate. You can check the status in Bot Settings
• You can only use one custom domain per account
• You can only link to a custom domain if it has a BotID in the URL.